The Agentic OS for pharmacy
Your whole pharmacy. One place.
The agents handle the admin. You handle the patients.
A Phone Agent that answers the pharmacy line, a WhatsApp Agent that books and tracks prescriptions, a scribe that drafts your consultation notes, and more, in one login. Built by a practising pharmacist.
- Phone Agent
- WhatsApp Agent
- Calendar Agent
- Scribe Agent
- IP & PGD Agent
- Triage Agent
- Campaign Agent
- Local SEO Agent
- Analytics Agent
Meet the agents.
They take the admin off your team: the phone, WhatsApp, the diary and the paperwork. All in one login, and each one is switched on only when you want it.
Phone Agent
Landline and WhatsApp calls
Answers the pharmacy line. Books, moves and cancels appointments, checks if a prescription is ready, and puts callers through to your team.
WhatsApp Agent
On your own number
Answers questions it’s confident about, books appointments and tells patients when their prescription is ready to collect.
Calendar Agent
Booking around the clock
Keeps the diary full: online booking day and night, reminder emails and WhatsApp reminders, a rebook email after a no-show, and an optional booking fee through Stripe.
Consultation Scribe Agent
In the consultation room
Listens to the consultation and drafts the form answers. The pharmacist accepts or changes every one before it’s saved.
IP & PGD Agent
Every travel vaccine
Greys out what your PGD doesn’t cover, with the reason, records the PGD on every travel vaccine supply, and gives prescribers private e-prescriptions.
Triage Agent
NHS Pharmacy First
Runs the Pharmacy First pre-check, red flags first, online, on WhatsApp or at the kiosk, so the pharmacist knows why a patient is there.
Campaign Agent
Opted-in patients
Sends flu-season and travel messages to patients who have opted in, with an easy way to opt out.
Local SEO Agent
Local search
Publishes a profile for your pharmacy and a page for each service in your town, so people searching nearby find you.
Business Analytics Agent
For the owner
Revenue by service and branch, Pharmacy First outcomes, and your FP34 payments laid out month by month.
+ more agents, one login
Agents assist. Pharmacists decide.
From shutters up to month end.
Real screens from the product, shown on a demo pharmacy. The names, patients and figures are made up.
- Check-in kiosk
The doors open. Patients check themselves in.
An iPad on the counter asks one thing: prescription or appointment? Walk-ins for Pharmacy First answer the pre-check while they wait, so the pharmacist knows why they’re there before they call them in.
- Runs on a paired iPad
- Pharmacy First pre-check at the counter
- Visit details deleted within 24 hours
Deleted within 24 hourscypheros.uk/dashboard/pharmacy/checkin
- Triage AgentNHS Pharmacy First
A sore throat walks in. The questions are already answered.
Patients check they qualify before they book — online, on WhatsApp or at the kiosk. The pharmacist opens the consultation with those answers filled in, follows the NHS clinical pathway, and the Gateway Point is recorded.
- All 7 conditions
- Red flags checked first
- Gateway Point recorded
cypheros.uk/dashboard/pharmacy/clinic/consultations
- Phone AgentThe pharmacy phone
The phone rings mid-consultation. The Phone Agent picks up.
It tells every caller it’s the pharmacy’s automated assistant and that the call is transcribed. Then it books, moves or cancels appointments, checks whether a prescription is ready, and puts the caller through to your team, or arranges a callback, the moment they ask for a person.
- Says it’s automated, every call
- Books straight into your diary
- Never gives clinical advice
Say “person” or press 0 for the teamOn call · 00:00
High Street Pharmacy
Phone Agent
An example call. The greeting is the agent’s real first line.
- IP & PGD AgentTravel clinic
Travel consultations without the PGD lookups.
Vaccines a patient can’t have under your PGD are greyed out, with the reason. Country advice is checked against TravelHealthPro every month, and every travel vaccine record names the PGD version that authorised it.
- PGD rules built in
- TravelHealthPro checked monthly
- PGD on every travel record
Reason shown for every greyed-out vaccinecypheros.uk/dashboard/pharmacy/clinic/consultations
- Consultation Scribe AgentConsultation notes
Talk to the patient. The agent drafts the notes.
The AI scribe transcribes the consultation in the browser, strips out the patient’s name and date of birth, and suggests answers for the form. The pharmacist accepts or changes each one — nothing is saved without them.
- Name and date of birth removed first
- Suggestions, never decisions
- Off until you switch it on
How the AI scribe works
1Listens in the browser
“…sore throat since Tuesday, no cough, temperature last night. Asha Patel, 12/04/1990…”Name and date of birth are removed before anything is sent
2Suggests answers
- Fever in the last 24 hoursYesAccept
- Cough or cold symptomsNoAccept
- Started within 3 daysYesAccept
Nothing is saved until the pharmacist accepts it
- WhatsApp AgentPrescription tracking
“Is my prescription ready?” Answered without the phone.
Patients check their prescription on WhatsApp after a few identity checks, and can ask for a repeat — Cypher passes the request to their GP surgery, who decide whether to issue it.
- Identity checked first
- Repeat requests to the GP
- On your pharmacy’s own number
High Street PharmacyBusiness account - WhatsApp AgentAfter hours
The pharmacy’s closed. Bookings aren’t.
The agent answers questions it’s confident about and books into your diary. Mention a Pharmacy First condition and it sends a button to the 2-minute check — with 999 and A&E advice built in.
- Only answers when it’s confident
- Books into your diary
- 999 advice with symptom replies
High Street PharmacyBusiness account - Business Analytics AgentDispensing data
Find the money you’re owed.
Upload your FP34 Schedule of Payments and Cypher lays it out month by month, next to NHSBSA figures, EPS and Manage Your Service — so the gaps stand out instead of hiding in a PDF.
- FP34 statements read for you
- Reconciliation month by month
- EPS and MYS in one place
Read from your FP34 statementscypheros.uk/dashboard/pharmacy/dispensing
And the rest of the pharmacy.
The day-to-day things that don't make a headline, all in the same platform.
No big switch-over
Switch on what you need.
Every module is switched on separately. Start with the one that hurts most, and add the rest when you’re ready.
Online booking
A booking page for every service, open around the clock, and a snippet that puts it on your own website.
Booking fees
Take a booking fee online to secure the slot, through your own Stripe account, refunded if they cancel in time.
Reminders and wallet cards
Reminder emails the day before and two hours before, WhatsApp reminders, and a Wallet card for patients.
Patient record
Bookings, consultations and prescriptions in one record, with vitals and a weight and BMI chart.
Private e-prescriptions
Receive and dispense private prescriptions electronically, with the checks built in.
More for pharmacies →Calendar feed
Your clinic diary in Google, Apple or Outlook calendar through a private feed, for the pharmacy or each pharmacist.
More than one branch
Switch between pharmacies in one login and compare them side by side.
Found locally
A public profile for your pharmacy and a page for each service in your town, built for local search.
WhatsApp broadcasts
Flu-season and travel messages to patients who have opted in, and an easy way to opt out.
Staff documents
Training certificates and compliance documents for the whole team, in one place.
For the owner— Business Analytics Agent
Is it making money? Is it safe?
The two questions every owner gets asked. Cypher answers both from the same place.
The numbers
- Revenue by service, by month and by branch
- Pharmacy First consultations and how many reached the Gateway Point
- No-shows, cancellations and new patients at a glance
The safety
- Clinical safety built to DCB0129, with a live hazard log
- Clinical content signed off by a named pharmacist — and flagged if it changes
- Role-based access, with every action audit-logged
- Patient details encrypted at rest
- Information security run to an ISO 27001-aligned system
Why we built it
“We built Cypher because we run a pharmacy too. Every screen on this page started as something at our own counter that took too long.”
Sagar Lungiwala · Pharmacist and founder
The things owners ask first.
What do the agents do on their own, and what needs a pharmacist?
The agents handle the admin: answering the phone and WhatsApp, booking, reminders, prescription status and the paperwork around a supply. Anything clinical stays with a pharmacist. The Phone Agent never gives clinical advice and tells every caller it is automated, the scribe only suggests answers that the pharmacist accepts or changes, and the Pharmacy First pre-check only decides whether someone can book. Agents assist. Pharmacists decide.
Do we have to switch everything over at once?
No. Each module — bookings, Pharmacy First, the WhatsApp agent, the check-in kiosk, dispensing data and the rest — is switched on separately, so you can start with one and add others when you’re ready.
How does it work with NHS Pharmacy First?
Patients can check they qualify online, on WhatsApp or at the kiosk before they book. The pharmacist’s consultation follows the NHS England clinical pathways and records whether the Gateway Point was reached. You still claim through your usual NHS route.
Does the WhatsApp agent use our own number?
Yes. It runs on your pharmacy’s own WhatsApp Business number, connected through Meta. It only answers when it’s confident; otherwise it shows the patient the menu and logs the question so you can add an answer, and if someone asks for a person the conversation is flagged for your team.
Can patients book from our own website?
Yes. Every pharmacy gets a booking page, and a small snippet puts the booking widget — and a WhatsApp chat button, if you want one — on your own website.
How is patient data protected?
Access is role-based and every action is audit-logged, patient details are encrypted at rest, clinical content is built to DCB0129, and information security runs to an ISO 27001-aligned system. The AI scribe strips out the patient’s name and date of birth before any text leaves the browser.
What does it cost?
It depends on the modules you use and how many branches you run. We’ll go through it on the demo.
Book a demo
See it on your pharmacy.
We’ll walk you through the parts you pick on a demo pharmacy, and answer the awkward questions.
- Tell us what you want to see — we’ll start there
- We’ll get back to you within one working day
- Pricing for your modules and number of branches